HOUSING FINANCE BANK LIMITED

Corporate Internet Banking Terms and Conditions

1. Introduction

1.1 This document contains the terms and conditions applicable to the Corporate Internet Banking online service. These Conditions are in addition to your Account Terms.

1.2 If there is a difference between a condition in these Conditions and a condition in your Account Terms in respect of your use of the Corporate Internet Banking service, the condition in these Conditions is the one that shall apply. If there is a difference between a condition in these Conditions and a condition in your Account Terms in respect of other aspects of your Account, the condition in your Account Terms is the one that shall apply.

1.3 To access the Corporate Internet Banking service you must always do so through our website at www.housingfinance.co.ug Our Website Legal Details may contain conditions which apply to your use of our website when accessing the Corporate Internet Banking service in addition to these Conditions. If there is a difference between a condition in these Conditions and a condition in our Website Legal Details in respect of your use of the Corporate Internet Banking service, the condition in these Conditions is the one that shall apply.

1.4 If you are not happy with the Corporate Internet Banking service, within 30 days of registering for the Corporate Internet Banking service, you may cancel it without charge. Please read these Conditions carefully, print them and keep them in a safe place as you may want to refer to them in the future although you can request all appropriate information in relation to the Corporate Internet Banking service at any time. You can request a copy of these Conditions, the Account Terms and full details about our Corporate Internet Banking service at any time by contacting your Relationship Manager or through our Corporate Internet Banking Support Team. You can also find this information on our website.

2. Definitions

i. 'Account' means any account that you hold with us and which we allow you to register for use within the Corporate Internet Banking service and, where permitted by the Bank to be registered for the Service, any Third Party Accounts.

ii. 'Account Terms' means the terms and conditions applicable to your Account.

iii. 'Administrator' is a person appointed by the Customer under the Corporate Internet Banking Onboarding Form, or appointed by another Administrator within the Service, to administer and operate the Service on behalf of the Customer and be responsible for all functions performed by Users in relation to the Service.

iv. 'Conditions' means these terms and conditions.

v. 'Instruction' means any instruction which is given to us through the Corporate Internet Banking service using your Security Credentials.

vi. 'Mobile Device' means any mobile electronic device that you use to access the Service, including but not limited to mobile phones, smart phone devices, tablet devices and personal digital assistant devices.

vii. 'Corporate Internet Banking Onboarding Form' means the application form signed by the Customer requesting registration for the Corporate Internet Banking service.

viii. 'Corporate Internet Banking service' or 'the Service' means the online banking service described in these Conditions.

ix. 'Online Help Facility' means the online help facility which can be found within the Service and which provides help and guidance on many aspects of the Service.

x. 'Corporate Internet Banking', or 'Corporate Internet Banking Reporting' represents the online banking service described in these conditions.

xi. 'Security Credentials' means the security information which all Users will need to access the Corporate Internet Banking service. These will include the Corporate ID, the User's user ID, the User's logon password and any security questions and memorable information which we ask the User to confirm (for example, image and phrase combination); and any other security requirements which we may require.

xii. 'Security Devices' means the security devices that Users with certain functions require to perform the responsibilities and functions required of them.

xiii. 'Third Party Account' means an account held with the Bank by a legal entity other than the Customer and which we permit the Customer to register and access for the Service subject to these Conditions.

xiv. 'Third Party Accountholder' means the holder of the Third Party Account with the Bank.

xv. 'User' means any person authorised by an Administrator to use the Corporate Internet Banking service on behalf of the Customer.

xvi. 'we', 'our', 'us' and 'Bank' means Housing Finance Bank Limited.

xvii. 'Website Legal Details' means the conditions of use which govern the use of our website and which can be found on our website.

xviii. 'Working Day' means any day other than a Saturday, Sunday or Ugandan public holiday.

xix. 'you', 'your' and 'Customer' means the legal entity which is registered to use the Corporate Internet Banking service and which by signing the Corporate Internet Banking Onboarding Form agrees to these Conditions.

xx. 'Your Equipment' means all such compatible equipment (including but not limited to Mobile Devices), software and communications lines (including any public communication lines) required by you to sufficiently and securely access the Corporate Internet Banking service.

3. Eligibility, Usage and Access to service

3.1 To use the Corporate Internet Banking service you must hold at least one Account and have registered to use the Corporate Internet Banking service.

3.2 The Corporate Internet Banking service allows you to perform a range of services electronically in relation to the Accounts including (but not limited to):

i. to obtain information relating to the balance and transactions on your Accounts;
ii. to instruct us to transfer money to and from your Accounts;
iii. to make bill payments;
iv. to use such other facilities as we may from time to time make available through the Corporate Internet Banking service.

3.3 The services available to the Customer through the Corporate Internet Banking service may be limited to the features of the Accounts: please see your Account Terms. There may be restrictions on aspects of the Corporate Internet Banking Service, such as the number of Accounts which you may register and access via the Service, depending on your agreed pricing package for the Service. We may also limit the value and type of payment instructions that you can send using the Service.

3.4 As the Service offers the means to access your account information, we recommend that you regularly print out statements and other information available via the Service or save or export them to a durable medium.

3.5 We may make operational changes to the facilities and services available under the Corporate Internet Banking service at any time. We will notify you of material changes by placing a message on our website.

3.6 We will provide you with instructions and guidance for using the Corporate Internet Banking service primarily within our Online Help Facility. When using the Service you must follow any instructions and adhere to any guidance we issue. We may vary our instructions and guidance at any time and will tell you about changes either on our website, through the Service itself or by writing to you. You should always check that you are complying with our most up to date instructions and guidance. If in doubt you should refer to our Online Help Facility.

3.7 We may place messages or directions on our website and within the Service (including notices of changes to the Service and changes to these Conditions). You should check our website and the Service regularly for such messages or directions.

3.8 We may change the minimum specification you require to access the Service at any time and we will always notify you of such a change by placing a message on our website or through the Service. If a change in specification results in your Equipment becoming incompatible with our website or becoming unable to perform within our website all of the functions previously performed, you are responsible for replacing or modifying your Equipment so that you may properly access the Service.

3.9 You are responsible for obtaining and maintaining your Equipment, for ensuring that it is compatible with the Corporate Internet Banking service, is secure and free from interference and contamination by an unauthorised entity and that you are authorised to use your Equipment where you do not own it or a third party has rights in relation to it (for example, third party software licences). We have no responsibility or liability with respect to your Equipment.

3.10 We are not liable for any third party service you use to access the Service nor for any fees associated with such services (e.g. telephone line or Internet Service Provider charges) or for any other charges you incur in accessing the Service or our Internet Banking Support Team. All telephone calls between us and you may be monitored to make sure that we carry out your Instructions correctly and will be recorded for security, training and quality control purposes.

3.11 You may not make any connection between the Service and any third party. The Service and all materials and documentation relating to it are for the exclusive use of the Customer only. You shall keep details of the operation of the Service confidential (after the termination of the Service as well as before then).

3.12 We cannot guarantee the speed of, or uninterrupted or continuous access to, the Service as it can be dependent upon factors external to us. We shall use reasonable endeavours to keep the Corporate Internet Banking service free from malicious activity such as viruses and corrupt content but we cannot guarantee that the Corporate Internet Banking service is always free from contamination. We always recommend that you regularly perform virus and malware checks on your Equipment. We shall not be liable for any loss or damage you suffer if your Equipment is infected by a virus or corrupt file unless such loss or damage is the direct result of our negligence or deliberate default.

4. Administrators and Users

5. Security Credentials and Security Devices

5.1 The Customer authorises the Bank to act upon any Instructions received through use of Security Credentials as referred to in Condition 6.

5.2 Certain functions performed by a User (such as for example authorising payment instructions) require additional authentication using a Security Device. For these Users the Administrator is responsible for ordering Security Devices from the Bank and safekeeping and distributing Security Devices when received from the Bank.

5.3 The User must activate the Security Device in accordance with separate instructions provided by us. Repeated failure to use the correct code will prevent the User from completing the task. Repeated incorrect use of the Security Device may also render the Security Device inactive.

6. Instructions

6.1 For security reasons, it is a condition of your Account and the Corporate Internet Banking service that we are satisfied of your identity. Accordingly, we will be entitled not to act on your Instructions if we are in doubt as to your identity.

6.2 To access the Corporate Internet Banking service, the User must always use their Security Credentials. We will only act upon an Instruction if it has been given to us through the Corporate Internet Banking service using your Security Credentials (and, where set up within the Service, Security Devices) and we shall not be obliged to make any further enquiries to check the authenticity of an Instruction. Whenever you use the Corporate Internet Banking service, the use of your Security Credentials (and, where set up within the Service, Security Devices) authorizes us to act on any Instruction we receive and provide the Corporate Internet Banking service you requested. We will treat your use of your Security Credentials (and, where set up within the Service, Security Devices) as your consent to conduct any payment instructions you give using the Corporate Internet Banking service. If necessary, such authorization shall allow us to debit your Accounts with any amounts we have paid or charges you have incurred in connection with any such Instruction, even if the Instruction has not been authorized by you. However, your liability for transactions carried out in connection with Instructions you have not authorized will be limited in the manner described in your Account Terms and in these Conditions.

6.3 We will be deemed to have received an Instruction from you when it is authorized by you within the Service. The conditions in your Account Terms relating to the receipt of payment instructions also apply. We will act on any Instruction received within the hours of operation of the Corporate Internet Banking service, although for same day processing there are certain payment cut off times that are published depending on the type of payment. The Corporate Internet Banking payments cut off times are published within the Service. The conditions relating to cut off times in your Account Terms apply to these cut off times.

6.4 We can delay, decline, or reverse any Instruction if:

it involves a transaction that exceeds a particular value or other limit which applies to the Corporate Internet Banking service;
we reasonably suspect that the transaction might be unlawful or might be associated with unlawful, criminal, fraudulent, or terrorist activity;
we reasonably believe that by carrying out the transaction we might breach a legal or other duty that applies to us;
in the circumstances set out in your Account Terms; or
you are in breach of any of these Conditions and/or your Account Terms.

6.5 If we refuse to allow you to make any payment from your Account, we will tell you the following no later than the end of the Working Day following the Working Day on which you request the payment to be executed by us:

that we have done so;
if possible, the reason why we refused; and
if you think we have based our decision on mistaken information, you can ask us to rectify that mistake.

6.6 We will take all reasonable steps necessary to stop, reverse, or modify a transaction carried out using the Corporate Internet Banking service in accordance with your Account Terms if you ask us to. (We may ask you to confirm your request in writing). However, we cannot guarantee that we will be able to comply with your request because the transaction may have already been processed. You must pay our reasonable charges incurred in respect of your request.

6.7 For unauthorised, incorrect, and failed payments, please see your Account Terms.

6.8 You must make sure that your Instructions and any information you give to us in the Corporate Internet Banking service are accurate and complete. If you do not and you suffer a loss, we shall not be liable. This includes but is not limited to ensuring that the details of the Account to be debited are correct, ensuring the beneficiary details are accurate and correct (this is particularly important for international payments), and ensuring the amounts associated with the payment are correct.

7. Maintaining Security

7.1 It is a condition of the Corporate Internet Banking service that you follow the safeguards set out in this Condition 7 and, where the safeguards apply to a User (for example in relation to their Security Credentials), that you ensure that each User does so.

7.2 You must comply with the following and ensure that each User does so for the Security Credentials and Security Devices which relate to them:

Take reasonable precautions to prevent anyone else from accessing your confidential information whenever a Security Device is being used, including the codes that will be generated by the Security Device.
Memorize the Security Credentials and securely destroy anything containing Security Credentials as soon as received.
Never write down or record the Security Credentials in a way that they could be understood by anyone else.
Keep the Security Credentials secret and take reasonable steps to prevent anyone else finding out your Security Credentials.
Not quote the Security Credentials when you write to us or over the telephone unless you are providing the information to us in response to questions we ask as part of our security procedures for Corporate Internet Banking support. When you give any Security Credentials over the phone, you must make sure that you cannot be overheard.
Not disclose the Security Credentials in any email. We will never ask you to disclose your Security Credentials by email. If we send you an email we will address it to you personally. If you receive a suspicious email please report this to networks@housingfinance.co.ug.
Take care when storing or getting rid of information about your Security Credentials. People who commit fraud use many methods to get this type of information. You should take simple steps such as shredding any printed materials that contain any elements of your Security Credentials.
Not allow anyone else to use your Security Credentials.
Please note that the Corporate Internet Banking service will only ever ask for a partial entry of your logon password and so entry of or any request for a full password will never be required by the genuine Corporate Internet Banking service.
Never use computer software or a computer browser facility which may record and log the Security Credentials.
Follow any advice or guidance we give you when using our Corporate Internet Banking service.
Neither we nor any law enforcement agency or other official authority will ever contact you to ask you to reveal your Security Credentials or the code generated by a Security Device.
Always access our Corporate Internet Banking service via our official website or by typing our website address into your web browser. Never go to our Corporate Internet Banking service from a link in an email, or a search result in an internet search engine.

7.3 If a User uses a Mobile Device to access the Service, you must take the following precautions and ensure that the User does so:

Ensure that the Mobile Device and its operating system have the latest security facilities and software updates installed. For more information consult the Mobile Device provider.
Avoid sharing the Mobile Device with other individuals. If the Mobile Device needs to be shared or sent for repair, remove any temporary files and cache stored in the memory of the device, clear your browsing history and make sure you are logged out of the Service.
Do not download software to the Mobile Device until its authenticity has been verified.
Set up a PIN or password on the Mobile Device where possible so that it cannot be accessed if it is lost or stolen.

7.4 You must ensure that no one can oversee or in any other way monitor your use of your Equipment when you are accessing the Corporate Internet Banking service. You must always exit the Corporate Internet Banking service when leaving your Equipment unattended and before you allow anyone else to use your Equipment. Please take special care when accessing the Service from public areas ensuring on exit of the Service that all browsing history and content viewed is removed from the Internet software used. You must close your browser session once you have logged out of the Service. For your security, you are automatically logged out after a period of inactivity.

7.5 Please act on any additional instructions we give you through the website, the Service itself, and the Online Help Facility. Any additional instructions will reflect good security practice, taking account of developments in security and safe use of the Service.

7.6 You must contact us immediately by phoning the Internet Banking Support Team on 0417803000 Monday to Friday 8am to 6pm if:

You become aware of any error or any suspected error in the Corporate Internet Banking service or in any transaction resulting from using it. You should check your Account statements regularly and carefully;
You suspect or discover that someone else knows your Security Credentials or you believe that your Security Credentials or a Security Device may have been misused or compromised;
You have forgotten your Security Credentials; or
A Security Device is lost, stolen, or no longer under your control.

7.7 We may give information to the police or to a regulatory authority without asking you about any misuse or abuse of your Security Credentials or a Security Device or the Corporate Internet Banking service.

7.8 We will always tell you how to use your Security Credentials and Security Devices and how and when you need to change them. We may ask you to change your Security Credentials or a Security Device at any time and for any reason. You must change your Security Credentials or a Security Device if we ask you to do so.

7.9 We may make changes to the security procedures of the Service at any time (such as to Security Credentials or Security Devices). We will tell you of our intention to do so and our reasons why beforehand unless we are unable to tell you beforehand, in which case, we will tell you immediately after we do so.

7.10 We can withdraw or suspend Security Credentials or Security Devices:

If we believe that this is necessary for security reasons;
To prevent suspected unauthorized or fraudulent use of your Account; or
Where there is a significantly increased risk that you will not be able to repay any money you owe us in relation to your banking service. We may do this, for example, if there have been too many unsuccessful attempts to access the Corporate Internet Banking service using incorrect Security Credentials or using Security Devices.

7.11 If we withdraw or suspend your Security Credentials or Security Devices, we will tell you and our reasons why beforehand unless we are unable to tell you beforehand, in which case, we will tell you immediately afterward. We are not obliged to tell you that we are withdrawing your Security Credentials or Security Devices if doing so would compromise our security or be unlawful. You can apply for new Security Credentials or Security Devices by contacting the Internet Banking Support Team, provided that the reason for the previous withdrawal or suspension no longer exists.

7.12 We take all reasonable steps to safeguard the security of your confidential information when you use the Corporate Internet Banking service but we cannot guarantee the security of any confidential information that is transmitted through the Internet.

7.13 We have the right not to refund an unauthorized transaction on your Account in certain circumstances listed in your Account Terms. If you dispute that you have carried out a Corporate Internet Banking service transaction, we will expect you to cooperate with us and any law enforcement agencies in any investigations.

7.14 You are not liable for any unauthorized use of Security Credentials or a Security Device in any of the following circumstances:

Such use occurs before you receive them;
Such use occurs after you have notified us under Condition 7.6.

8. Third Party Accounts

8.1 Where the facility to register Third Party Accounts is available, we may permit Third Party Accounts to be registered for use for the Service by the Customer provided that we have first received authority to do so from the Third Party Accountholder in the form provided by us together with such other undertakings and/or documentation from the Third Party Accountholder as we may require.

8.2 In addition to any indemnities which we may have (whether from the third party accountholder or anyone else), you will indemnify us against any claims, liabilities, losses, damages, costs or expenses (whether direct or indirect) which we may suffer or incur from providing the Service or acting on Instructions in relation to Third Party Accounts.

9. Outside Uganda

The Corporate Internet Banking service complies with various Ugandan regulatory frameworks and may not be compliant with local law and policy in some countries outside the Uganda. If you decide to use the Service outside Uganda, you are responsible for ensuring that your use of the Corporate Internet Banking service is compliant with local law and we shall not be liable for any loss or damage suffered by you as a result of you not being able to use the Service in such countries.

10. Exclusions

10.1 If we are not able to provide the Corporate Internet Banking service because of causes beyond our control, we will not be liable to you for any loss which you may suffer. Causes beyond our control include but are not limited to:

Internet service disruptions beyond our control;
Malfunction of your Equipment;
Unauthorised and/or fraudulent access to the Corporate Internet Banking service; and
Loss and/or corruption of data.

10.2 We do not guarantee that the Service and corresponding software are error-free, and if you find any errors, we would ask you to notify us as soon as possible so we can take appropriate action.

11. Termination or suspension of the Corporate Internet Banking service

11.1 You can end your use of the Corporate Internet Banking service by telephoning our Internet Banking Support Team, or through your Relationship Manager or by writing to us at Corporate Internet Banking, Business and Institutional Banking Department, Housing Finance Bank, Plot 4, Wampewo Avenue, Kololo, P.O Box 1539 Kampala.

11.2 Your use of the Corporate Internet Banking service will end automatically if you close all of your Accounts.

11.3 We may close or suspend your use of the Corporate Internet Banking service, or any part of it, at any time. If we decide to do this, we will wherever possible give you at least 60 days' notice by email or in writing unless there are exceptional circumstances, for example, we believe you are no longer eligible for the Account, you have given us false information or have otherwise acted dishonestly in your dealings with us, you or someone else are using the Account illegally or fraudulently, you have acted abusively or violently towards our members of staff or you are seriously or persistently in breach of these Conditions or the Account Terms.

11.4 If we need to carry out maintenance or improvement work to the Corporate Internet Banking service or if we are required to do so by circumstances beyond our control, we may have to withdraw or suspend the Corporate Internet Banking service so that it ceases to be available to any of our customers. If we do this, we will give you prior notice through the Service or by putting a notice on our website. We may be unable to give you prior notice if the maintenance or repair work is urgent and important or due to circumstances beyond our reasonable control.

11.5 If your use of the Corporate Internet Banking service ends:

You must return to us or destroy any Security Credentials, Security Devices and other documentation and materials you have relating to the Service;
Rights and liabilities which have accrued at that time will continue to apply between us;
Any of these Conditions that can continue to apply will do so;
We may still act on Instructions received but not processed by us at that time.

11.6 If you do not use the Corporate Internet Banking service for a period of Six (6) months or more, we may treat this as your indication that you no longer require the Service, and we may remove your Accounts from the Corporate Internet Banking service on giving you at least 60 days' notice by email or in writing.

12. Fees and charges

12.1 We will tell you about our fees and charges for the Corporate Internet Banking service before and following your registration to use the Service. The fees and charges for using the Service will depend upon your service requirements. We will debit an Account nominated by you in the Online Application Form or the transaction account for these fees and charges at the time of transaction execution. We may change the fees and charges for the Service in accordance with Condition 13.

13. Changes to these Conditions

13.1 We may change any of these Conditions at any time provided we give you:

At least 60 days' notice of any change to a Condition or fee that relates to any withdrawal or payment service that we provide as part of the Corporate Internet Banking services; or
At least 30 days' notice of a change to any other Condition or fee that is to your disadvantage. Otherwise, we will give you notice within 30 days of making that change.

13.2 At any time up to 60 days from the date of the notice you may, without notice, stop using the Service immediately, and we will terminate your Service without charge. If you do not notify us that you are not happy with any of the changes before the end of the relevant notice period, you will be treated as accepting the changes.

13.3 We may make any other change immediately, but we will tell you about it within 30 days by displaying a notice in the Corporate Internet Banking service section of our website.

13.4 We can give you notice in any of the following ways: via post, electronic mail, a notice displayed on the website of Corporate Internet Banking, or by any other means we agree with you.

13.5 We will prompt you to re-read these Conditions online if we need to change them.

14. General

14.1 Please send any written communication to us to Corporate Internet Banking, Business and Institutional Banking Department, Housing Finance Bank, Plot 4, Wampewo Avenue, Kololo, P.O Box 1539 Kampala. For any support, guidance or query in relation to the Corporate Internet Banking service, we advise you to contact the dedicated Corporate Internet Banking Support Team on Internet.Banking@housingfinance.co.ug or Call our Contact Centre on 0417803000 (open Monday to Friday 8 am to 6 pm). We will ask you for your Security Credentials when you telephone us.

14.2 You may not pass on or transfer to anyone else any of the rights, obligations or interests created in these Conditions but subject to any legal requirements, we may do so at any time.

14.3 Apart from You and us, no other person has any right to enforce any of these Conditions.

14.4 Each of these Conditions is separate from all other Conditions, so that if one is found to be invalid or unenforceable this will not affect the validity of any of the others.

14.5 If we do not enforce or decide to waive any of the rights we have under these Conditions, or if we delay in enforcing them, that does not stop us from taking any action to enforce our rights in the future.

14.6 The headings used in these Conditions are for ease of reference only and shall not affect the meaning of these Conditions.

14.7 Ugandan law applies to these Conditions (and to any non-contractual obligations arising out of or in connection with them). You and we agree the courts of Uganda will have non-exclusive jurisdiction to hear any disputes arising in relation to these Conditions.

14.8 These Conditions are available only in English and all communications from us will be in English. We will only accept communications and instructions from you in English.

14.9 The copyright, trademarks, and other intellectual property rights in the content of our Corporate Internet Banking website are owned by or licensed to us. The names and logos of any third parties mentioned in our website may be the trademarks, trade names, or unregistered trademarks of those third parties and are used by Housing Finance Bank Limited with the permission of such organizations.

14.10 You may view, print, download, or store temporarily extracts from our website for your own personal reference or for the purpose of applying to us to access or use the products and services featured on our website. No other use (including without limitation the alteration, deletion, utilization, or extraction) of the content and materials featured on our website is permitted without our written permission. Otherwise than as provided, our website cannot, whether in whole or in part, be copied, reproduced, distributed, or transmitted in any medium (including without limitation by the Internet) without our written permission. All rights, save as expressly granted, are reserved.

14.11 If you have a complaint about our Corporate Internet Banking Service, please contact your Relationship Manager, the branch that manages your Account, write to us at Internet.Banking@housingfinance.co.ug, or call us on 0417803000. Our staff can provide an explanation of how we handle customer complaints.